Operating Electric Wheels Hire Vehicles

Troubleshooting guide

There is no power to the vehicle

1. First check that the red emergency stop button on your dashboard is not pushed down (suppressed) as this will kill all power.

2. Check the battery power remaining on the vehicle. Is the dash screen showing the available battery flashing on the bottom bar? This indicates that you are low on power and need to charge your vehicle before driving.

I am unable to charge the vehicle

1. Check your power supply is switched on and all charging lead connections are correctly in place.

2. Check that the charging lead light is red. This indicates that there is power going from your electricity source through the lead. If there is no red light, there is likely an issue with your power supply. Move to a different power source and attempt to charge the vehicle again.

3. If the red light is showing on the cable lead, please check the red emergency stop button on the dashboard is not pushed down as this will prevent the vehicle from charging. If this is suppressed, pull the button up to allow charging to take place.

4. Please check the dashboard for a flashing indicator light. This signifies that the vehicle is charging. Typically, vehicles require charging for 6-8 hours and so should be left overnight if possible to fully charge.

 

 

I have difficulty steering

Check whether the diff lock and 4WD are activated. If so, please switch back to 2WD then turn the vehicle off to release the steering.

If this fails to rectify the issue, raise the vehicle using a jack and allow the wheels to unwind.

The vehicle is driving slowly or at an inconsistent speed (juddering when accelerating)

This usually signifies that the vehicle is running low on its battery. Use the Low gear setting to drive to a power source and check the available battery remaining on the dashboard. We recommend charging the vehicle every night, even if the battery has not been fully depleted.

The vehicle is beeping and/or an error code is shown on the dash

Error Codes for HiSun Vector E1 and HiSun Sector 5kW

2016 – Vehicle is hot. Move the vehicle into a shady position to allow it to cool down. Wait for 30 minutes before operating the vehicle, or until the code has disappeared.

2019 – Vehicle is cold. Move the vehicle out of the elements (into a garage or shed) to raise the ambient temperature and allow it to defrost.

4481 – Handbrake is on. Release the handbrake before driving the vehicle.

45C3 – Battery is low. Reduce your power to Low to conserve energy and charge the battery at the earliest opportunity.

4884 – Sequence fault. The vehicle has been left in F or R on start up. Switch off the vehicle and move the F/R switch into its middle position (neutral) before switching on.